Contact center specialist
With our fast-paced growth, we’re excited to welcome a Contact Center Specialist to our team.
Job description
What needs to be done?
- Make outgoing and answer incoming phone calls from company clients, including VIP subscribers, in Ukrainian
- Engage in active telemarketing of products and services
- Meet qualitative and quantitative goals
- Collect and process information received from clients in accordance with the bank’s established regulations and policies; update databases following client scenarios and/or instructions from supervisors
- Use contact center software along with other applied programs
Our ideal candidate should:
- Higher education or incomplete higher education (Economics, Finance, Banking)
- At least 1 year of experience working in bank contact centers in sales
- Strong sales skills with a focus on results and growth
- Skilled negotiator, organized, good communicator, and personable
- Punctuality, stress resilience, responsibility, attentiveness, analytical skills, and logical thinking
- Strong communication skills, customer-oriented, results-driven
What do we offer?
- Official employment in accordance with the Labor Code of Ukraine
- Salary and quarterly bonuses
- Career growth opportunities
- Corporate English lessons offered after completing the probation period
- Benefits package (paid sick leave, vacation, and medical insurance) provided after completion of the probation period
- Insurance coverage after the probation period
- Working hours: Mon–Fri, 9:00 AM – 6:00 PM
*We promise to review your resume within seven business days. If you do not hear from a recruiter during this time, it means that we currently do not have any vacancies that match your experience and preferences.